Only the products purchased through JAHVERY authorized dealers can enjoy quality services. Most of JAHVERY products can enjoy 2 years of common quality service.The following are restrictions. If the quality service certificate or online table on www.jahvery.com has been completed and sent then: Outer cover products can enjoy 2-year warranty period. Defects in materials and work can enjoy 2-year warranty period. Note all of the JAHVERY products are processed individually, so it is inevitable situation if there is subtle difference among them. Quality services do not apply to: ※ If using, cleaning and maintaining didn’t follow the instructions of JAHVERY;Or if the product is damaged by improper maintenance or use. ※ If the product is bent or extruded at low temperature or for longer period of time, leading to the material is torn or permanently deformed. ※ If JAHVERY products have been wet or soaked.JAHVERY materials absorb water and are not easy to dry, thus reducing the product’s function permanently. ※ If the products are very dirty or in poor sanitary condition. ※ If JAHVERY products are modified or repaired without JAHVERY approval. ※ If the product is covered with electric blankets that have been used for more than 10 years.